Frequently asked
Questions we hear most.
How fast can you get to my house after storm damage?
We aim for same-day response in our core service areas (within ~90 minutes of our regional dispatch points in CT, MA, NH, RI). For more remote ME and VT locations, next-morning is typical. Major weather events with widespread damage may stretch that to 24–48 hours — in which case we’ll give you a realistic window when you call so you can decide whether to wait or call another contractor.
Will my homeowner’s insurance cover the damage?
Storm-caused damage (wind, hail, fallen tree, ice dam, lightning) is typically covered under a standard homeowner’s policy. Wear-and-tear damage on a roof that’s simply old is not. Our damage report makes the case for storm causation when it applies, with photos and diagrams. We don’t fabricate claims, but we make sure legitimate ones aren’t under-paid.
Can you fix it now and bill insurance later?
We can do an emergency tarp immediately — that’s typically covered as a separate line under your policy’s “reasonable steps to prevent further damage.” The permanent repair waits for insurance approval, which usually takes 7–21 days depending on adjuster scheduling. We’ll explain the financial flow before we do any billable work.
What if you only repair the damage and the rest of the roof fails next year?
We won’t recommend a spot-repair if the surrounding roof is on borrowed time. If the rest of the roof has fewer than 3–5 years left, we’ll show you the math — repairing one section often costs 30–40% of a full replacement and won’t extend the rest. Sometimes the right answer is a full replacement, even when the damage is localized.
Do you handle ice-dam emergencies in mid-winter?
Yes. We don’t do full re-roofs in active winter, but emergency tarp + temporary leak mitigation + heated cable installation for active ice dams is standard winter work. The permanent ice-and-water shield retrofit and ventilation rework typically gets scheduled for spring.
Next step
Get an honest written quote.
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.
How storm response works
From call to closed-out claim.
STEP 01
Emergency call
You reach us — even after hours during major weather. We confirm dispatch window and tell you exactly what to expect before we arrive.
STEP 02
Site assessment + tarp
Photo-documented damage report. Same-day or next-morning tarp installation to stop water progression. Initial estimate of scope and likely insurance posture.
STEP 03
Adjuster meeting
We attend the adjuster inspection with you. We walk the damage together. We make the case for the proper scope of work, in writing.
STEP 04
Permanent repair
Scheduled as soon as insurance approval lands. Our crew, our spec, lifetime workmanship warranty.
Frequently asked
Questions we hear most.
How fast can you get to my house after storm damage?
We aim for same-day response in our core service areas (within ~90 minutes of our regional dispatch points in CT, MA, NH, RI). For more remote ME and VT locations, next-morning is typical. Major weather events with widespread damage may stretch that to 24–48 hours — in which case we’ll give you a realistic window when you call so you can decide whether to wait or call another contractor.
Will my homeowner’s insurance cover the damage?
Storm-caused damage (wind, hail, fallen tree, ice dam, lightning) is typically covered under a standard homeowner’s policy. Wear-and-tear damage on a roof that’s simply old is not. Our damage report makes the case for storm causation when it applies, with photos and diagrams. We don’t fabricate claims, but we make sure legitimate ones aren’t under-paid.
Can you fix it now and bill insurance later?
We can do an emergency tarp immediately — that’s typically covered as a separate line under your policy’s “reasonable steps to prevent further damage.” The permanent repair waits for insurance approval, which usually takes 7–21 days depending on adjuster scheduling. We’ll explain the financial flow before we do any billable work.
What if you only repair the damage and the rest of the roof fails next year?
We won’t recommend a spot-repair if the surrounding roof is on borrowed time. If the rest of the roof has fewer than 3–5 years left, we’ll show you the math — repairing one section often costs 30–40% of a full replacement and won’t extend the rest. Sometimes the right answer is a full replacement, even when the damage is localized.
Do you handle ice-dam emergencies in mid-winter?
Yes. We don’t do full re-roofs in active winter, but emergency tarp + temporary leak mitigation + heated cable installation for active ice dams is standard winter work. The permanent ice-and-water shield retrofit and ventilation rework typically gets scheduled for spring.
Next step
Get an honest written quote.
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.
24-hour response window
You call, we dispatch within the day. Same-day or next-morning site visit across our service area, weather permitting. We don’t make you wait three days while water keeps moving.
Same-day tarp + dry-in
Commercial-grade reinforced tarp, properly secured at the deck (not nailed through shingles), wrapped over the ridge with at least 4-foot overlap on every exposed edge. Your roof is closed before we leave the property — even if the permanent fix is weeks out.
Photo-documented damage report
Every angle photographed — wide context shots and forensic close-ups. Diagrams of the affected square footage. A written narrative your adjuster can put directly into the claim file. This is the document that gets full insurance coverage approved instead of a partial-replacement settlement.
Insurance coordination
We meet the adjuster on-site. We advocate for full replacement when warranted (matching shingles to a 12-year-old roof is rarely possible — that triggers full-slope or full-roof coverage). We don’t inflate claims. We don’t let homeowners get under-paid either.
Permanent repair, engineered
The permanent fix is never just “shingle the hole.” We replace damaged deck. We extend ice-and-water shield past the affected area. We re-flash. We balance the ventilation if the original work was a contributing factor. We don’t ship a temporary look that will fail again in the next storm.
Workmanship-warranted result
Every storm repair we complete carries the same lifetime workmanship warranty as a full replacement. If the area we worked on fails for an install-related reason, we fix it. As long as you own the home.
How storm response works
From call to closed-out claim.
STEP 01
Emergency call
You reach us — even after hours during major weather. We confirm dispatch window and tell you exactly what to expect before we arrive.
STEP 02
Site assessment + tarp
Photo-documented damage report. Same-day or next-morning tarp installation to stop water progression. Initial estimate of scope and likely insurance posture.
STEP 03
Adjuster meeting
We attend the adjuster inspection with you. We walk the damage together. We make the case for the proper scope of work, in writing.
STEP 04
Permanent repair
Scheduled as soon as insurance approval lands. Our crew, our spec, lifetime workmanship warranty.
Frequently asked
Questions we hear most.
How fast can you get to my house after storm damage?
We aim for same-day response in our core service areas (within ~90 minutes of our regional dispatch points in CT, MA, NH, RI). For more remote ME and VT locations, next-morning is typical. Major weather events with widespread damage may stretch that to 24–48 hours — in which case we’ll give you a realistic window when you call so you can decide whether to wait or call another contractor.
Will my homeowner’s insurance cover the damage?
Storm-caused damage (wind, hail, fallen tree, ice dam, lightning) is typically covered under a standard homeowner’s policy. Wear-and-tear damage on a roof that’s simply old is not. Our damage report makes the case for storm causation when it applies, with photos and diagrams. We don’t fabricate claims, but we make sure legitimate ones aren’t under-paid.
Can you fix it now and bill insurance later?
We can do an emergency tarp immediately — that’s typically covered as a separate line under your policy’s “reasonable steps to prevent further damage.” The permanent repair waits for insurance approval, which usually takes 7–21 days depending on adjuster scheduling. We’ll explain the financial flow before we do any billable work.
What if you only repair the damage and the rest of the roof fails next year?
We won’t recommend a spot-repair if the surrounding roof is on borrowed time. If the rest of the roof has fewer than 3–5 years left, we’ll show you the math — repairing one section often costs 30–40% of a full replacement and won’t extend the rest. Sometimes the right answer is a full replacement, even when the damage is localized.
Do you handle ice-dam emergencies in mid-winter?
Yes. We don’t do full re-roofs in active winter, but emergency tarp + temporary leak mitigation + heated cable installation for active ice dams is standard winter work. The permanent ice-and-water shield retrofit and ventilation rework typically gets scheduled for spring.
Next step
Get an honest written quote.
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.
What we respond to
Storms don’t take appointments — neither do we.
A roof under siege isn’t a future problem; it’s a now problem. Every hour with water finding new paths means more drywall, more insulation, more flooring you’ll be replacing. We treat the first 24 hours as the most important hours of the entire job — get it sealed, document it for the insurance carrier, then walk the homeowner through the permanent repair without selling them anything they don’t need.
Most of New England’s roof damage falls into five categories: wind-stripped shingles after a nor’easter or thunderstorm, ice-dam intrusion that’s pushed water past the eave ice-shield, fallen tree limbs that punctured the deck, hail bruising that won’t reveal itself until next season, and aged flashing failing during freeze-thaw cycles. Each one has a different repair path. We don’t pretend they’re the same.
24-hour response window
You call, we dispatch within the day. Same-day or next-morning site visit across our service area, weather permitting. We don’t make you wait three days while water keeps moving.
Same-day tarp + dry-in
Commercial-grade reinforced tarp, properly secured at the deck (not nailed through shingles), wrapped over the ridge with at least 4-foot overlap on every exposed edge. Your roof is closed before we leave the property — even if the permanent fix is weeks out.
Photo-documented damage report
Every angle photographed — wide context shots and forensic close-ups. Diagrams of the affected square footage. A written narrative your adjuster can put directly into the claim file. This is the document that gets full insurance coverage approved instead of a partial-replacement settlement.
Insurance coordination
We meet the adjuster on-site. We advocate for full replacement when warranted (matching shingles to a 12-year-old roof is rarely possible — that triggers full-slope or full-roof coverage). We don’t inflate claims. We don’t let homeowners get under-paid either.
Permanent repair, engineered
The permanent fix is never just “shingle the hole.” We replace damaged deck. We extend ice-and-water shield past the affected area. We re-flash. We balance the ventilation if the original work was a contributing factor. We don’t ship a temporary look that will fail again in the next storm.
Workmanship-warranted result
Every storm repair we complete carries the same lifetime workmanship warranty as a full replacement. If the area we worked on fails for an install-related reason, we fix it. As long as you own the home.
How storm response works
From call to closed-out claim.
STEP 01
Emergency call
You reach us — even after hours during major weather. We confirm dispatch window and tell you exactly what to expect before we arrive.
STEP 02
Site assessment + tarp
Photo-documented damage report. Same-day or next-morning tarp installation to stop water progression. Initial estimate of scope and likely insurance posture.
STEP 03
Adjuster meeting
We attend the adjuster inspection with you. We walk the damage together. We make the case for the proper scope of work, in writing.
STEP 04
Permanent repair
Scheduled as soon as insurance approval lands. Our crew, our spec, lifetime workmanship warranty.
Frequently asked
Questions we hear most.
How fast can you get to my house after storm damage?
We aim for same-day response in our core service areas (within ~90 minutes of our regional dispatch points in CT, MA, NH, RI). For more remote ME and VT locations, next-morning is typical. Major weather events with widespread damage may stretch that to 24–48 hours — in which case we’ll give you a realistic window when you call so you can decide whether to wait or call another contractor.
Will my homeowner’s insurance cover the damage?
Storm-caused damage (wind, hail, fallen tree, ice dam, lightning) is typically covered under a standard homeowner’s policy. Wear-and-tear damage on a roof that’s simply old is not. Our damage report makes the case for storm causation when it applies, with photos and diagrams. We don’t fabricate claims, but we make sure legitimate ones aren’t under-paid.
Can you fix it now and bill insurance later?
We can do an emergency tarp immediately — that’s typically covered as a separate line under your policy’s “reasonable steps to prevent further damage.” The permanent repair waits for insurance approval, which usually takes 7–21 days depending on adjuster scheduling. We’ll explain the financial flow before we do any billable work.
What if you only repair the damage and the rest of the roof fails next year?
We won’t recommend a spot-repair if the surrounding roof is on borrowed time. If the rest of the roof has fewer than 3–5 years left, we’ll show you the math — repairing one section often costs 30–40% of a full replacement and won’t extend the rest. Sometimes the right answer is a full replacement, even when the damage is localized.
Do you handle ice-dam emergencies in mid-winter?
Yes. We don’t do full re-roofs in active winter, but emergency tarp + temporary leak mitigation + heated cable installation for active ice dams is standard winter work. The permanent ice-and-water shield retrofit and ventilation rework typically gets scheduled for spring.
Next step
Get an honest written quote.
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.
Emergency response · 6 NE states
Storm damage repair across New England.
Nor’easter took shingles. Tree limb cracked the deck. Ice dam pushed water under the underlayment. We respond within 24 hours, tarp-and-dry-in same day, document everything for your insurer, and engineer the permanent fix to outlast the storm that caused it.