Emergency response · 6 NE states
Nor’easter took shingles. Tree limb cracked the deck. Ice dam pushed water under the underlayment. We respond within 24 hours, tarp-and-dry-in same day, document everything for your insurer, and engineer the permanent fix to outlast the storm that caused it.
GAF Master Elite · CertainTeed SELECT ShingleMaster · Owens Corning Platinum · Lifetime Workmanship Warranty
What we respond to
A roof under siege isn’t a future problem; it’s a now problem. Every hour with water finding new paths means more drywall, more insulation, more flooring you’ll be replacing. We treat the first 24 hours as the most important hours of the entire job — get it sealed, document it for the insurance carrier, then walk the homeowner through the permanent repair without selling them anything they don’t need.
Most of New England’s roof damage falls into five categories: wind-stripped shingles after a nor’easter or thunderstorm, ice-dam intrusion that’s pushed water past the eave ice-shield, fallen tree limbs that punctured the deck, hail bruising that won’t reveal itself until next season, and aged flashing failing during freeze-thaw cycles. Each one has a different repair path. We don’t pretend they’re the same.
You call, we dispatch within the day. Same-day or next-morning site visit across our service area, weather permitting. We don’t make you wait three days while water keeps moving.
Commercial-grade reinforced tarp, properly secured at the deck (not nailed through shingles), wrapped over the ridge with at least 4-foot overlap on every exposed edge. Your roof is closed before we leave the property — even if the permanent fix is weeks out.
Every angle photographed — wide context shots and forensic close-ups. Diagrams of the affected square footage. A written narrative your adjuster can put directly into the claim file. This is the document that gets full insurance coverage approved instead of a partial-replacement settlement.
We meet the adjuster on-site. We advocate for full replacement when warranted (matching shingles to a 12-year-old roof is rarely possible — that triggers full-slope or full-roof coverage). We don’t inflate claims. We don’t let homeowners get under-paid either.
The permanent fix is never just “shingle the hole.” We replace damaged deck. We extend ice-and-water shield past the affected area. We re-flash. We balance the ventilation if the original work was a contributing factor. We don’t ship a temporary look that will fail again in the next storm.
Every storm repair we complete carries the same lifetime workmanship warranty as a full replacement. If the area we worked on fails for an install-related reason, we fix it. As long as you own the home.
How storm response works
STEP 01
You reach us — even after hours during major weather. We confirm dispatch window and tell you exactly what to expect before we arrive.
STEP 02
Photo-documented damage report. Same-day or next-morning tarp installation to stop water progression. Initial estimate of scope and likely insurance posture.
STEP 03
We attend the adjuster inspection with you. We walk the damage together. We make the case for the proper scope of work, in writing.
STEP 04
Scheduled as soon as insurance approval lands. Our crew, our spec, lifetime workmanship warranty.
After-storm concerns
Question 01
Same-day site visit in our core service areas (within 90 min of dispatch points in CT/MA/NH/RI). Next-morning for remote ME and VT. Major weather events with widespread damage: 24–48 hour realistic window — we tell you up front.
Question 02
No. Avoid any “Assignment of Benefits” contract that transfers your claim rights. We work on a standard contract where you receive the insurance proceeds and pay us directly. Storm chasers exploit AOBs — legitimate roofers never require them.
Question 03
Storm-caused damage (wind, hail, fallen tree, ice dam) is typically covered. We document the damage thoroughly so adjusters can’t dismiss it. We don’t fabricate claims — but we don’t let homeowners get under-paid either.
Question 04
We inspect the attic + interior + walk the roof before quoting. Hidden damage (wet insulation, deck rot, hidden hail bruising) gets photographed and filed as a supplemental claim. Most carriers pay supplementals when properly documented.
After the storm
“Tree came down on the roof at 3 AM during a January storm. Tarped before 9 AM. Two-month claim process, full replacement approved. They sat with us at the adjuster meeting and walked her through every detail. We would have settled for $4K less without them in the room.”
C. Vanderbilt · Falmouth, ME
Storm tree damage · 2024
“Ice dam pushed water through the bedroom ceiling. They arrived the same morning, identified that the entire eave was compromised, and walked me through the supplemental claim process for hidden damage. Carrier paid for full slope replacement plus interior repairs.”
K. Hellman · Wolfeboro, NH
Ice dam intrusion · 2025
“Hail event in August. Other contractors looked at the roof and said it was fine. They climbed up with chalk and a thermal camera and documented 47 individual hail bruises. Adjuster came out, agreed, full replacement covered.”
T. & D. Kowalski · Springfield, MA
Hail damage claim · 2024
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Recent storm responses
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Next step
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.
No high-pressure pitch · Walk-away friendly
Frequently asked
We aim for same-day response in our core service areas (within ~90 minutes of our regional dispatch points in CT, MA, NH, RI). For more remote ME and VT locations, next-morning is typical. Major weather events with widespread damage may stretch that to 24–48 hours — in which case we’ll give you a realistic window when you call so you can decide whether to wait or call another contractor.
Storm-caused damage (wind, hail, fallen tree, ice dam, lightning) is typically covered under a standard homeowner’s policy. Wear-and-tear damage on a roof that’s simply old is not. Our damage report makes the case for storm causation when it applies, with photos and diagrams. We don’t fabricate claims, but we make sure legitimate ones aren’t under-paid.
We can do an emergency tarp immediately — that’s typically covered as a separate line under your policy’s “reasonable steps to prevent further damage.” The permanent repair waits for insurance approval, which usually takes 7–21 days depending on adjuster scheduling. We’ll explain the financial flow before we do any billable work.
We won’t recommend a spot-repair if the surrounding roof is on borrowed time. If the rest of the roof has fewer than 3–5 years left, we’ll show you the math — repairing one section often costs 30–40% of a full replacement and won’t extend the rest. Sometimes the right answer is a full replacement, even when the damage is localized.
Yes. We don’t do full re-roofs in active winter, but emergency tarp + temporary leak mitigation + heated cable installation for active ice dams is standard winter work. The permanent ice-and-water shield retrofit and ventilation rework typically gets scheduled for spring.
Next step
Photo-documented assessment. Itemized quote. We’ll tell you if repair makes more sense than replacement.